Tian Mo quickly arrived at the call location and said to Yao Bo and Zhou Muyan, “Hello, how can I help you?”
Yao Bo looked Tian Mo up and down, noticing he was wearing casual clothes with only a special electronic wristband at his wrist, which verified his identity as a store employee.
This wristband served two purposes: to prove identity and to display the specific number of the call location.
When a customer called, the wristbands of all sales staff in the nearby area would vibrate and display light notifications. After one salesperson pressed the reception button on their wristband, the notifications on other salespeople’s wristbands would stop. The wristband of the salesperson responsible for reception would continuously display the current location number that needed attention, until the service was completed.
Yao Bo noticed that although Tian Mo himself looked rather ordinary, his clothing style showed good taste and suited his style, unconsciously adding a sense of approachability.
Just then, Tian Mo also noticed Mr. Pei standing beside the two men.
Although Mr. Pei was wearing a mask, Tian Mo had met him many times and could naturally recognize him.
Seeing Mr. Pei pretending not to know him, Tian Mo immediately understood.
Mr. Pei is here to inspect and test the results of my training!
I must follow Mr. Pei’s requirements and serve customers well. I can’t disappoint Mr. Pei!
Tian Mo instantly became 120% alert, mentally reviewing the sales principles that Mr. Pei had repeatedly emphasized, ensuring everything would go perfectly.
Yao Bo casually pointed at the argument machine nearby. “I want to buy this. Tell me about it.”
Tian Mo looked over and saw that Yao Bo was pointing at the first-generation argument machine, the version without surround sound and intelligent voice assistant, which could only “mechanically argue” rather than “intelligently argue.”
Pei Qian hadn’t taught him how to introduce this argument machine.
But Tian Mo had been figuring things out for so long that he’d learned to apply principles flexibly. After thinking for a moment, he knew how to respond.
“Hello, what you’re seeing now is our argument machine’s initial version, the basic version.”
“This version of the argument machine only has purely mechanical structures and can only serve as an interesting toy or decorative item. In the long run, it’s not very entertaining.”
“I don’t recommend impulsive purchases. It’s better to buy only after you’ve determined that you specifically need it and really like it.”
After saying this, Tian Mo glanced briefly at Mr. Pei.
He saw Mr. Pei nodding silently, which immediately put his mind at ease.
It seemed Mr. Pei was quite satisfied!
Pei Qian was indeed gratified.
Good job! Tian the Black Dog really hasn’t disappointed me!
All that effort racking his brains to create sales principles, selecting sales staff, and repeatedly training them seriously had finally paid off.
Look at this response—it was reasoned, grounded, and measured. It very truthfully and sharply pointed out the product’s problems while clearly discouraging the customer, completely meeting Pei Qian’s expectations.
Surely Yao Bo and Zhou Muyan must be bewildered now?
Pei Qian looked at the two and found they did indeed look surprised, but not quite bewildered.
Hmm, it seems the shock wasn’t enough.
Yao Bo thought for a moment and asked, “If you don’t recommend buying it, why display it here?”
Tian Mo smiled slightly. During his service at the small experience store, he had encountered this question many times. He hadn’t known how to respond before, but now he did.
It seemed that Mr. Pei letting him practice at the small experience store was very necessary.
Without that practice, he would certainly have been confused now, flustered, giving customers a bad impression.
But not anymore!
Tian Mo smiled and said, “It’s because customers have different preferences and tastes. We can’t rule out that some customers with more distinctive personalities might like this product, so we display all products that are for sale.”
“But when guiding customers to make purchases, we must fulfill our responsibility to remind those who don’t genuinely like this type of product to avoid mistaken purchases.”
Yao Bo nodded slightly, then said, “You just said this is the first-generation argument machine with purely mechanical structure and limited long-term playability. Are you recommending I buy the new fully automatic intelligent argument machine instead?”
Tian Mo immediately shook his head, “No.”
“Although the new fully automatic intelligent argument machine has added the AEEIS intelligent voice assistant and surround sound functionality, its price is relatively high. If you only want the surround sound function, I recommend purchasing other good quality surround sound products in the same price range.”
“While the new fully automatic intelligent argument machine has greatly enhanced practicality, because of its expensive price, I still don’t recommend impulsive purchases. You should only buy after determining you specifically need it and really like it.”
Pei Qian couldn’t help but mentally give Tian Mo a thumbs up.
Good, you’ve mastered it!
At Tenda’s experience store, salespeople would only not recommend two things.
They wouldn’t recommend this, and they wouldn’t recommend that!
Take the argument machine, for example. The first-generation purely mechanical argument machine wasn’t recommended, and neither was the new generation intelligent argument machine!
Not only did he not recommend Tenda’s own argument machine, but he also recommended customers buy surround sound systems in the same price range, achieving a compound deterrent effect.
Pei Qian was very satisfied with Tian Mo’s answer.
Now Yao Bo and Zhou Muyan should know to give up, right?
However, looking at these two, they still weren’t bewildered but instead seemed deep in thought.
After thinking for a moment, Yao Bo said, “Show me the functions of the intelligent argument machine.”
Tian Mo nodded, “Alright, this fully automatic intelligent argument machine has four main functions: First, it can be used as a surround sound system with TV or computer; second, it serves as an intelligent hub, controlling household appliances through voice commands; third, it has the basic mechanical argument function; fourth, it can interact with the artificial intelligence assistant AEEIS, such as argument mode, script mode, daily conversation, and so on…”
While explaining, Tian Mo demonstrated for Yao Bo and Zhou Muyan.
Pei Qian had previously required that all salespeople must know the shortcomings of the store’s products inside out.
So Tian Mo and other sales staff spent a lot of time experiencing the store’s products and games.
During the experience, they certainly experienced the shortcomings, but naturally also experienced the advantages.
Therefore, Tian Mo now understood the details of most products in the store very clearly. When Yao Bo asked him to demonstrate the functions, he immediately demonstrated the main functions quickly and systematically.
Especially when arguing with AEEIS, it attracted quite a few surrounding customers to watch.
Soon, the function demonstration was complete.
Yao Bo nodded with satisfaction, “Good, I’ll take one!”
Pei Qian: “???”
What’s wrong with you!
After all that discouragement, after clearly explaining all the shortcomings, why do you still want to buy it?
Oh, maybe because I’m here, so you’re deliberately buying it to show me?
Well, as long as he wasn’t convinced by the salesperson…
Thinking of this, Pei Qian relaxed a bit.
But he hadn’t relaxed for long when he heard two passersby also say, “Not bad, I’ll take one too!”
Pei Qian: “…”
Did our experience store hire plants?
No, we didn’t.
If we had, how would I not know about it?
Tian Mo hurriedly said, “The argument machine is a large item, inconvenient to carry. I recommend ordering online, and if you’re in Jingzhou, Headwind Logistics will deliver it within the day. Of course, if you came by car and it’s convenient to carry, you can also take one directly from our store.”
Yao Bo asked, “If I take one directly, will you get a commission?”
Tian Mo shook his head, “We receive fixed salaries, no commissions. Whether you purchase here or elsewhere makes no difference to us.”
Surprise appeared on Yao Bo and Zhou Muyan’s faces again.
As salespeople, they received no commissions?
If this were any other store, they would certainly think the boss was not only stingy but also stupid.
The salespeople had already sold the items and made money, so wasn’t giving some commission appropriate? This small amount of money could greatly enhance the enthusiasm of salespeople, so why not do it?
But it was different at Tenda’s experience store.
Because everyone knew that Mr. Pei could never be associated with the words “stingy” and “stupid.”
In that case, Mr. Pei must have given these salespeople a very high base salary and benefits package, even more generous than what other stores offered after commissions!
Yao Bo made no effort to hide his admiration, “Young man, you must have extensive previous sales experience? Otherwise, you couldn’t grasp customer psychology so precisely or be so proficient in your work.”
He lowered his voice and asked, “Have you considered changing jobs? I could arrange for you to be the manager of Jinding Group’s largest flagship store, and becoming a sales director in the future isn’t out of the question!”
Pei Qian couldn’t help but cough twice.
What did he mean!
Trying to poach my people right in front of me?
Tian Mo was a sales talent that I painstakingly scouted from the streets! After all my hard work training him for so long, what do you mean by trying to poach him?
And… why do you want to poach him anyway? Has water gotten into your brain?
You want to poach even Tian Mo? Are you even human?
Tian Mo gave a slightly apologetic smile and shook his head, “To be honest, I had absolutely no sales experience before. It was Mr. Pei who promoted and trained me step by step.”
“And all my experience is limited to Tenda; it wouldn’t be useful anywhere else.”
“So, I appreciate your kindness, but there’s no way I could leave Tenda!”
Yao Bo said with some regret, “Is that so? That’s too bad. Alright, I have no other questions. Thank you.”
Having resolved the issue, Tian Mo turned and left, once again disappearing into the crowd.
Yao Bo smiled and explained in a low voice, “Mr. Pei, please don’t take offense. I wasn’t deliberately trying to poach your person; I simply had an appreciation for talent.”
Pei Qian was silent for a moment, then asked, “Can you explain to me how exactly your appreciation for talent saw that he was talented?”
It was absurd.
Tian Mo was literally just grabbed randomly from the street, with only a high school education—he couldn’t even hand out flyers properly. Even after a period of practice, he could now speak fluently and introduce products, but how could that possibly be considered “talented”?
Moreover, Tian Mo had just been following instructions, introducing product defects and earnestly discouraging customers from buying.
You want this kind of sales talent? And you want to promote him to sales director?
Aren’t you afraid of bankrupting Jinding Group through poor sales?
